At the same time as the importance of services in developed economies has grown, service companies and service operations have increasingly become exposed to international competition. Although many service functions still require a local presence, some services can be produced in a different place than that in which they are consumed. The key enabler has been the development of digital technology.
Current knowledge of the scope and development of the internationalization of Finnish services and operations is insufficient. Findings are often based on individual companies or industries. The aim of this research project is to produce an up-to-date and comprehensive picture of the internationalisation of service operations and their development.
This research project aims to answer following research questions: