Analyzing the Transformation of Work and Its Effects on Productivity in the Age of Automatization?

Kuusi TeroKulvik MarttiLaiho MaaritRopponen AnninaVähämäki Maija

Abstract

In this policy brief, we discuss the challenges of measuring productivity effects of automatization in a governmental payment service organization (The Finnish Government Shared Services Centre for Finance and HR, Palkeet) that has developed and applied digital robotics in work processes. To this end, we combine sociologic and economic research tools and traditions to provide a full picture of the transition. First, we analyse work at the level of individual tasks by using large-scale econometric models and HR-data; an approach that provides detailed digital job profiles for assessment. Secondly, we add the understanding of digital working by qualitative inquiry of employees’ meaning making of working with robots. Our study contributes to the discourses of management control and adaptation to change.

Publication info

Series
ETLA Muistio - ETLA Brief 78
Date
27.03.2019
Keywords
Automatization, Labour, Productivity, Services
ISSN
2323-2463
JEL
H11, H30, O33, 038
Pages
10
Language
Finnish